Modeling traveler experience for designing urban mobility systems

Ouail Al Maghraoui (), Flore Vallet (), Jakob Puchinger () and Bernard Yannou ()
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Ouail Al Maghraoui: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec, IRT SystemX
Flore Vallet: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec, IRT SystemX
Jakob Puchinger: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec, IRT SystemX
Bernard Yannou: LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec

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Abstract: Travelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goal is to provide a language and insights for the early stages of a design process. A literature review sheds light on the complexity of urban mobility from technical, socio-technical, and user experience (UX) perspectives. Observations of experiences in urban areas provide data for describing and understanding travel experience patterns and issues. The paper proposes a conceptual model to describe and analyze different facets of traveler experience, and categorizes problems that travelers face when they interact with an urban mobility system. A case study is reported illustrating the use of the conceptual model in identifying travel problems for a demand-responsive transport (DRT) service.

Keywords: travel problems; System design; service; traveler experience (search for similar items in EconPapers)
Date: 2019-03-18
New Economics Papers: this item is included in nep-tre and nep-ure
Note: View the original document on HAL open archive server: https://hal.science/hal-02017696v1
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Citations: View citations in EconPapers (1)

Published in Design Science, 2019, 5 (E7), ⟨10.1017/dsj.2019.6⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02017696

DOI: 10.1017/dsj.2019.6

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