"Lost in digitization": a spatial journey in emergency response and pragmatic legitimacy

Anouck Adrot and Marie-Anne Bia Figueiredo ()
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Anouck Adrot: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Marie-Anne Bia Figueiredo: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

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Abstract: Institutional and technological changes can conduct organizations to strengthen or defend their pragmatic legitimacy, in particular through digitization. In this vein, some organizations in the emergency sector have triggered massive investments to address their stakeholders' informational needs, thereby defending their pragmatic legitimacy. However, knowledge remains scarce about the practical influence of organizational search for pragmatic legitimacy on operations, especially in emergency settings. Inspired from pragmatist thinking and grounded theory principles, Anouck Adrot and Marie Bia-Figueiredo propose space as an intermediary concept to better understand the materiality of emergency organizations' pursuit for pragmatic legitimacy. They propose a relational frameworks that depicts emergency response as a spatial journey. Composed of six mutually imbricated occupational areas, the proposed framework highlights how Sigma, a firefighting organization, attempted to defend occupational balance in operations. Our contribution is double. First, we highlight how materiality can be reused by practitioners to develop reflexivity about practice and institutions. Second, we outline that a spatial approach to operations can help anticipate potential side effects of transformation, that can endanger pragmatic legitimacy.

Keywords: Sociomateriality; Institutionalism; Emergency response; Information systems; ICT use (search for similar items in EconPapers)
Date: 2019
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Published in Materiality in institutions : spaces, embodiment and technology in management and organization, Palgrave Macmillan, pp.151 - 181, 2019, Technology, Work and Globalization, 978-3-319-97471-2. ⟨10.1007/978-3-319-97472-9_6⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02076325

DOI: 10.1007/978-3-319-97472-9_6

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