Knowledge management system for Thai small and medium-sized enterprises

Soontarin Nupap, Nopasit Chakpitak, Gilles Neubert and Yuthana Tra-Ngarn
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Soontarin Nupap: EM - EMLyon Business School

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Abstract: Small and medium-sized enterprises (SMEs) have a significant effect on national economic growth. Since the 2007 economic crisis, approximately 90% of SMEs have addressed many problems all over the world; therefore, Knowledge Management System (KMS) was utilized to help reduce the burden of SMEs. Here, we have implemented the KMS on three SMEs in Thailand, which has integrated Business Process Reengineering (BPR), Enterprise Resource Planning (ERP), New Product Development (NPD), and Joint Application Development (JAD) concepts. The significant success in personnel alignment, processes, IT, and product development was achieved.

Keywords: small and medium-sized enterprises; SMEs; economic growth; economic crisis; human resource management; HRM; knowledge management systems; business process reengineering; BPR; enterprise resource planning; ERP; new product development; NPD; joint application development; JAD; personnel alignment; information technology; innovation; Thailand (search for similar items in EconPapers)
Date: 2016-03-01
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Published in IJIL, International Journal of Innovation and Learning, 2016, 19 (2), pp.150-168 P

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02313286

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