The personification of the service labour process and the rise of soft skills: a French case study

Franck Bailly () and Alexandre Léné ()
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Franck Bailly: LASTA - Laboratoire d'Analyse des Sociétés, Transformations et Adaptations - UNIROUEN - Université de Rouen Normandie - NU - Normandie Université
Alexandre Léné: CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Date: 2012-11-09
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Published in Employee Relations, 2012, 35 (1), pp.79-97. ⟨10.1108/01425451311279429⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02445902

DOI: 10.1108/01425451311279429

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