When nursing and management sciences meet: the revalorization of emotion and compassion-related factors in the United Kingdom as an example of the impact of research on research and practices

À la croisée des sciences infirmières et de gestion: la revalorisation de l’émotionnel et du compassionnel au Royaume-Uni comme exemple d’impact de la recherche sur la recherche et les pratiques

Rebecca Dickason ()
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Rebecca Dickason: IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel

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Abstract: In a context of important transformations in healthcare (health product innovations, telemedicine, Big Data, etc.) management science – and more specifically healthcare and healthcare organizations management – is faced with the necessity of producing research likely to affect practices and public policy. Even though scientific production in the field of healthcare management is prolific, the double issue of its diffusion and of the manner to guarantee its impact remains. Indeed, if proximity to healthcare organizations appears a means to lead to research able to influence management practices, or even public policy, there is a diffusion problem in this field. As well as in management science, health organizations are (in)directly the subject of research in nursing science, a discipline which studies nurses or nursing assistants (in particular in English-speaking countries). The object of this article is thus to shed light on the question of the impact of research thanks to a specific case taken from nursing science with the aim of drawing conclusions for management science, particularly concerning healthcare organizations. To achieve this goal, we reflect on the internal and external impact of nursing science research on emotional labor (the management of one's own emotions and those of the patient) and on the emotional, compassionate and relational components of nursing work in British hospitals. In order to do so, we analyze the literature on the subject and examine professional, institutional and governmental documentation. Our results highlight three specificities: (a) the importance of nursing as a distinct academic field, (b) the use of policy papers and (c) the role of think tanks.

Keywords: Emotional labor; NHS; Nursing Science; Management Science; Healthcare workers; Travail émotionnel; Sciences infirmières; Sciences de gestion; Professionnels de santé (search for similar items in EconPapers)
Date: 2019
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Published in Journal de gestion et d'économie de la santé, 2019, Impact de la recherche en gestion sur les organisations de santé, 4 (4), pp.291-315. ⟨10.3917/jges.194.0291⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02529387

DOI: 10.3917/jges.194.0291

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