Contribution à l’étude de la perception de la performance sociale en EHPAD

Khaled Sabouné (), Nathalie Montargot () and Elodie Puig
Additional contact information
Khaled Sabouné: AMU IMPGT - Institut de management public et de gouvernance territoriale - AMU - Aix Marseille Université, CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Nathalie Montargot: CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université, Groupe Sup de Co La Rochelle
Elodie Puig: ESPE Toulouse - École supérieure du professorat et de l'éducation - Toulouse Midi-Pyrénées - UT2J - Université Toulouse - Jean Jaurès - Comue de Toulouse - Communauté d'universités et établissements de Toulouse

Post-Print from HAL

Abstract: Successive reforms of the health and social sector encourage institutions to reduce their costs, increase their economic efficiency and provide continuous improvement in the quality of user care. New managerial practices, through the change they induce, can impact employees' well-being at work. This research then intends to examine the perception of social performance in residential care facility for dependent elderly (EHPAD). The results of the qualitative survey conducted in a for-profit EHPAD reveal the difficulties related to the notion of social performance : lack of communication between employees and supervisors, lack of recognition, cleavage and lack of solidarity between teams, stress, working conditions difficult, intensification of work, conflicts of values. Improving the social performance of EHPAD would then require the improvement of the employment and managerial relationships, and the creation of spaces for ordinary discussions.

Keywords: Managerial relationship; EHPAD; Employment relationship; Social performance; Work discussion spaces; Relation managériale; Relation d’emploi; Performance sociale; Espaces de discussions (search for similar items in EconPapers)
Date: 2018-06-22
Note: View the original document on HAL open archive server: https://hal.science/hal-02633879v1
References: Add references at CitEc
Citations:

Published in Question(s) de Management, 2018, Question(s) d’audace, 20 (1), pp.59-70. ⟨10.3917/qdm.181.0059⟩

Downloads: (external link)
https://hal.science/hal-02633879v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02633879

DOI: 10.3917/qdm.181.0059

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().