E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise

Ronan de Kervenoael, Alexandre Schwob and Careen Chandra
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Ronan de Kervenoael: ESC [Rennes] - ESC Rennes School of Business
Alexandre Schwob: GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC - HEC Paris - Ecole des Hautes Etudes Commerciales - CNRS - Centre National de la Recherche Scientifique, Sup de Co La Rochelle - Ecole Supérieure de Commerce de la Rochelle - Groupe Sup de Co La Rochelle
Careen Chandra: University of Birmingham [Birmingham]

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Abstract: This paper's research aims to understand how e-retailers can benefit from independent contractors' (delivery drivers') agile engagement under time-based marketing promise (TBMP) to advance sustainable logistics value creation in the urbanised last-mile-delivery (ULMD) environment. Our analysis of independent drivers' narratives (n = 30) reveals that sustainable logistics value can be apprehended through a process in which independent workers are both agenced by their leveraging of technologisation and task autonomy and concerned by the mobilisation of other ULMD stakeholders. They thus can propose novel, creative solutions for e-retailers and city planners towards sustainable logistics value creation.

Keywords: last-mile delivery; Time-based marketing promise; Technologisation; Independent contractor; Urban space (search for similar items in EconPapers)
Date: 2020-05
Note: View the original document on HAL open archive server: https://rennes-sb.hal.science/hal-02780647v1
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Citations: View citations in EconPapers (6)

Published in Journal of retailing and consumer services, 2020, 54, pp.102016. ⟨10.1016/j.jretconser.2019.102016⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02780647

DOI: 10.1016/j.jretconser.2019.102016

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