An integrated performance monitoring model based on port stakeholders perceptions

Modèle de pilotage de la performance globale basé sur les perceptions des parties prenantes portuaires

Wided Bedoui and Mame Gningue ()
Additional contact information
Wided Bedoui: Université de Sousse
Mame Gningue: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

Post-Print from HAL

Abstract: Our paper presents an integrated performance monitoring model based on port stakeholders' perceptions. This work aims to contribute to the theoretical reflection on the integration of the stakeholder theory to the global performance monitoring in the organizations. From a literature review on the stakeholder theory and the global performance concept, we have focused on research papers presenting the blending of these two areas. Then, we have selected theoretical frameworks in order to develop a disaggregated model from multidimensional perspective. Our model includes different steps ranging from the port stakeholders' analysis using the Generalized Procrustes Analysis, to a balanced scorecard's development based on port stakeholders' expectations using the Principal Components Analysis. We have applied this model to Radès port currently characterized by various unidimensional performance models and sovereign port authority. The suggested balanced scorecard could serve as a decision-making tool and global performance monitoring model reinforced by port stakeholders' cohesion.

Keywords: Théorie des parties prenantes; Port; Performance globale (search for similar items in EconPapers)
Date: 2019-12-31
Note: View the original document on HAL open archive server: https://normandie-univ.hal.science/hal-02901541v1
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in Les Cahiers Scientifiques du Transport / Scientific Papers in Transportation, 2019, 75 | 2019, pp.29-62. ⟨10.46298/cst.12181⟩

Downloads: (external link)
https://normandie-univ.hal.science/hal-02901541v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02901541

DOI: 10.46298/cst.12181

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().