Drivers of consumers’ resistance to smart products

Inès Chouk and Zied Mani ()
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Inès Chouk: THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université
Zied Mani: THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes

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Abstract: The Internet of Things (IoT) market is set to grow rapidly. Although IoT offers new opportunities, it nevertheless raises challenges. The objective of this research is to develop a better understanding of the reasons underlying consumer resistance to smart and connected products. To this end, a quantitative survey was carried out to understand resistance to smartwatch. Structural equation modelling was used to test the conceptual model. The findings show that perceived uselessness, perceived price, intrusiveness, perceived novelty and self-efficacy have an impact on consumer resistance to smart products. Moreover, privacy concerns have an effect on intrusiveness and dependence impacts privacy concerns. To our best knowledge, this is the first research studying smart products through a resistance approach.

Date: 2017-12-31
Note: View the original document on HAL open archive server: https://cyu.hal.science/hal-02980400v1
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Citations: View citations in EconPapers (43)

Published in Journal of Marketing Management, 2017, 1-2, pp.76-97. ⟨10.1080/0267257X.2016.1245212⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-02980400

DOI: 10.1080/0267257X.2016.1245212

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