Partage émotionnel et inclusion: le rôle médiateur de l’écoute et de l’expression des émotions

Adnane Chader, Natacha Pijoan and Jean-Michel Plane
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Adnane Chader: LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris]
Natacha Pijoan: UPVM - Université Paul-Valéry - Montpellier 3, CORHIS - Communication, Ressources Humaines et Intervention Sociale - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia
Jean-Michel Plane: UPVM - Université Paul-Valéry - Montpellier 3, CORHIS - Communication, Ressources Humaines et Intervention Sociale - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia

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Abstract: Our paper aims to explore the extent to which emotional sharing by leaders can foster employees' sense of belonging in organizations. First, we will look closely into the role of leaders' emotions in developing and enhancing employees' sense of belonging. To answer to our research question, we have chosen to use a qualitative methodology. To this end, 30 semi-structured interviews were conducted with leaders. The results of our research reveal the crucial need to mobilize emotional listening and expression in order to foster the inclusion of all employees through the building of a strong sense of belonging and authenticity. These results also highlight the emergence of a new leadership style: inclusive leadership.

Keywords: Inclusion; emotional sharing; emotional competencies; inclusive leadership; partage des émotions; compétences émotionnelles; leadership inclusif (search for similar items in EconPapers)
Date: 2020-12-01
Note: View the original document on HAL open archive server: https://hal.science/hal-03084149v1
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Published in Management & sciences sociales, 2020, Les nouveaux défis de la diversité et de l’inclusion au travail, 29 (29), pp.59-72

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