Quand le sujet « encaisse ». A propos du détournement des règles de travail en hypermarchés

Mathias Waelli and Philippe Fache
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Mathias Waelli: EA MOS - EA Management des Organisations de Santé - EHESP - École des Hautes Études en Santé Publique [EHESP] - PRES Sorbonne Paris Cité, EHESP - École des Hautes Études en Santé Publique [EHESP], IDM - Institut du Management - EHESP - École des Hautes Études en Santé Publique [EHESP]

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Abstract: Starting from the distinction established by Erving Goffman between "primary" and "secondary adjustments", this article aims to analyze the strategies and resistances of the supermarket cashiers. Based on an ethnographical fieldwork in France, the paper draws up a typology which reveals the specific contradictions of the work organization in retail.

Keywords: Secondary adjustment; Retail; Cashier; Subjectivity; Resistance at work; Adaptations secondaires; Caissières; Grande distribution; Subjectivité; Transgressions (search for similar items in EconPapers)
Date: 2011
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Published in Revue internationale de psychosociologie et de gestion des comportements organisationnels, 2011, XVII (43), pp.149-158. ⟨10.3917/rips.043.0149⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03173483

DOI: 10.3917/rips.043.0149

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