Group-specific business process improvements via a Port Community System: The case of Rotterdam

Michele Simoni, Francesco Schiavone (), Marcello Risitano, Daniele Leone and Junsong Chen
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Michele Simoni: PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples
Francesco Schiavone: PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples, EM - EMLyon Business School
Marcello Risitano: PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples
Daniele Leone: PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples
Junsong Chen: EM - EMLyon Business School

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Abstract: The Port Community System is a type of digital platform that offers several benefits and improvements to the operations and supply chain of an increasing number of ports worldwide. However, prior literature does not explain in detail how these various types of benefits and business process improvements spread within a port and are obtained by its main groups of stakeholders (agents, terminal operators, and so on). The article fills this literature gap by analysing the distribution of benefits and improvements among the main types of port actors in Rotterdam (the Netherlands) after the introduction of the ‘Portbase' platform. The results show that PCS effectively improves port stakeholders' business processes only if the platform is the core element of a port digital transformation strategy, and if it offers a large portfolio of smart IT solutions that (a) directly improve the system quality, information quality and service quality, and (b) are properly targeted for the business processes that are carried out by the different groups of port stakeholders.

Keywords: business process improvement; Digital platforms; Port Community System; port management; port stakeholders (search for similar items in EconPapers)
Date: 2022-03-12
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Citations: View citations in EconPapers (3)

Published in Production Planning and Control, 2022, 33 (4), 371-385 p. ⟨10.1080/09537287.2020.1824029⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03188228

DOI: 10.1080/09537287.2020.1824029

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