How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?

Tan Vo-Thanh (), Thinh-Van Vu, Nguyen Phong Nguyen, Duy Van Nguyen, Mustafeed Zaman and Hsinkuang Chi
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Tan Vo-Thanh: Excelia Group | La Rochelle Business School, CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université
Thinh-Van Vu: Nanhua University
Nguyen Phong Nguyen: UEH - University of Economics Ho Chi Minh City
Mustafeed Zaman: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Hsinkuang Chi: Nanhua University

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Abstract: This research examines the role of hotel employees' satisfaction with their organization's COVID-19 responses in reducing their perceived job insecurity (PJI) and maintaining their job performance (JP). We conducted two studies using an explanatory sequential mixed-methods design. The results indicated that employees' satisfaction with organization COVID-19 responses (SOCV19R) positively influences JP and moderates (1) the positive association between perceived health risk associated with COVID-19 (PHRCV19) and PJI and (2) the negative link between PJI and JP. Unexpectedly, PHRCV19 was found to positively affect JP, and the moderating effect of SOCV19R on the relationship between PHRCV19 and JP was significant and positive. We also found that PJI has a mediating role in the PHRCV19–JP relationship. This study fills a significant gap in hospitality research by exploring the role of the organization's crisis responses in tempering the impact of perceived health risk of a global health crisis on hotel employees. Theoretically, this research revealed that employees' SOCV19R helps raise JP, mitigate the positive influence of PHRCV19 on PJI and the negative impact of PJI on JP, and strengthen the positive effect of PHRCV19 on JP.

Keywords: COVID-19; Perceived health risk; Satisfaction with organization COVID-19 responses; Perceived job insecurity; Job performance (search for similar items in EconPapers)
Date: 2021-06-03
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Citations: View citations in EconPapers (9)

Published in Journal of Sustainable Tourism, 2021, 29 (6), pp.907-925. ⟨10.1080/09669582.2020.1850750⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03403862

DOI: 10.1080/09669582.2020.1850750

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