COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion: Does trade union support matter?

Tan Vo-Thanh (), Thinh-Van Vu, Nguyen Phong Nguyen, Duy Van Nguyen, Mustafeed Zaman and Hsinkuang Chi
Additional contact information
Tan Vo-Thanh: Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université
Thinh-Van Vu: Nanhua University, VNU - Vietnam National University [Hanoï]
Nguyen Phong Nguyen: UEH - University of Economics Ho Chi Minh City
Mustafeed Zaman: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Hsinkuang Chi: Nanhua University

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Abstract: Under the lens of conservation of resources and social exchange theories and job demands-resources model, this research aimed at advancing the knowledge regarding the role of trade union support (TUS) in tempering the impact of perceived health risk of COVID-19 (PHRCV19) on frontline hotel employees (FHEs)' job insecurity and emotional exhaustion (EE), a research topic that is thus far overlooked. An explanatory sequential mixed-method design was adopted. Quantitative data collected through a two-wave survey from 291 FHEs were performed to test the hypotheses using SmartPLS, and 16 in-depth interviews were then analyzed to gain a deeper understanding of the quantitative study's findings and identify the right ways to enhance employee resilience during COVID-19. We found that (1) TUS directly reduces perceived job insecurity (PJI), (2) PHRCV19 has a positive effect on PJI and EE, and (3) PJI positively influences EE; at the same time, PJI partially mediates the PHRCV19–EE relationship. However, the moderating role of TUS on the impact of PHRCV19 on PJI, and that of PJI on EE, is insignificant. This research also provided practical implications helping reduce FHEs' PJI and EE.

Keywords: COVID-19; Perceived health; Percevied job insecurity; Emotionnal exhaustion; Trade union support; Frontline hotel employees (search for similar items in EconPapers)
Date: 2021-04-13
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Citations: View citations in EconPapers (2)

Published in Journal of Sustainable Tourism, 2021, 30 (6), pp.1159-1176. ⟨10.1080/09669582.2021.1910829⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03403863

DOI: 10.1080/09669582.2021.1910829

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