Pallier le manque de ressources dans une organisation liquide: le cas du service de neurologie d’un hôpital public

Maryline Rossano () and Emmanuel Abord de Chatillon ()
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Maryline Rossano: UTLN - Université de Toulon
Emmanuel Abord de Chatillon: CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes, UGA INP IAE - Grenoble Institut d'Administration des Entreprises - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes

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Abstract: The hospital is doing badly, as evidenced by research and the media. Healthcare workers whose occupational health indicators are deteriorating (Abord de Chatillon et al., 2017) nevertheless manage to find solutions and "get out the production" (de Terssac, 1992). It therefore seems important to understand how, in spite of the constraints they face, health care workers manage to mobilize sufficient resources to build quality work. In order to understand how they mobilize these resources, 90 hours of observation with the staff (nursing assistants, nurses, health executive) of a neurology department were carried out as well as ten semi-directive interviews. The purpose of this proposal is therefore to highlight how individuals in a liquid environment take charge of their health at work by transforming elements of their daily lives into resources. The theory of resource conservation (Hobfoll, 1989, 1998) is mobilized as a theoretical framework. The results confirm, on the one hand, the liquid nature of the hospital organization and, on the other hand, highlight the resilience capacity of individuals when they build resources in a constrained environment, thus taking charge of their health at work.

Keywords: conservation of resources theory; hospital; occupational health; organizational liquidity; hôpital; liquidité organisationnelle; santé au travail; théorie de la conservation des ressources (search for similar items in EconPapers)
Date: 2021-04-20
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Citations: View citations in EconPapers (2)

Published in @GRH, 2021, N° 38 (38), pp.105-133. ⟨10.3917/grh.211.0105⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03979591

DOI: 10.3917/grh.211.0105

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