Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach

Virginie Thion (), Malika Grim-Yefsah (), Camille Rosenthal-Sabroux and Samira Si-Said Cherfi
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Virginie Thion: SHAMAN - Symbolic and Human-centric view of dAta MANagement - IRISA-D7 - GESTION DES DONNÉES ET DE LA CONNAISSANCE - IRISA - Institut de Recherche en Informatique et Systèmes Aléatoires - UR - Université de Rennes - INSA Rennes - Institut National des Sciences Appliquées - Rennes - INSA - Institut National des Sciences Appliquées - UBS - Université de Bretagne Sud - ENS Rennes - École normale supérieure - Rennes - Inria - Institut National de Recherche en Informatique et en Automatique - Télécom Bretagne - CentraleSupélec - CNRS - Centre National de la Recherche Scientifique
Malika Grim-Yefsah: Université Gustave Eiffel, LaSTIG - Laboratoire sciences et technologies de l'information géographique - EIVP - Ecole des Ingénieurs de la Ville de Paris - ENSG - École nationale des sciences géographiques - IGN - Institut National de l'Information Géographique et Forestière [IGN] - Université Gustave Eiffel
Camille Rosenthal-Sabroux: LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique
Samira Si-Said Cherfi: CEDRIC - OC - CEDRIC. Optimisation Combinatoire - CEDRIC - Centre d'études et de recherche en informatique et communications - ENSIIE - Ecole Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise - CNAM - Conservatoire National des Arts et Métiers [CNAM]

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Abstract: A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky, and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.

Keywords: Business Process; Quality Management; Outsourcing (search for similar items in EconPapers)
Date: 2016
Note: View the original document on HAL open archive server: https://hal.science/hal-04012390v2
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Published in Information Systems Management, 2016, 33 (1), pp.74-87. ⟨10.1080/10580530.2016.1117879⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04012390

DOI: 10.1080/10580530.2016.1117879

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