Social Media as a Form of Virtual Whistleblowing: Empirical Evidence for Elements of the Diamond Model

Hengky Latan, Charbel Jose Chiappetta Jabbour () and Ana Beatriz Sousa Jabbour ()
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Charbel Jose Chiappetta Jabbour: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier, University of Stirling
Ana Beatriz Sousa Jabbour: Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School

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Abstract: This article originally advances the field of organizational whistleblowing by empirically investigating the suitability of the four elements of the fraud diamond as a means to understand the intention to disclose wrongdoing through virtual channels. This article also makes a contribution on the theme of whistleblowing as it relates to customers, an under-studied, however, relevant stakeholder in this field. The main findings of the article are as follows: (a) the four elements of the fraud diamond as they relate to whistleblowing-a combination of pressure, financial incentive, opportunity and rationalization, and capability-can explain the intentions behind customer reports of wrongdoing; (b) online social media channels are customers' preferred means of whistleblowing; (c) the elements of opportunity and capability are strongly correlated with the use of social media as a method of disclosing wrongdoing; and (d) virtual channels can be useful for whistleblowers in order to avoid potential retaliation. Unique managerial and academic implications of these research findings are also discussed, extending the layers of knowledge on whistleblowing in organizations.

Keywords: Business ethics; Capability; Financial incentive; Online whistleblowing; Opportunity; Pressure; Rationalization (search for similar items in EconPapers)
Date: 2021
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Published in Journal of Business Ethics, 2021, 174 (3), pp.529--548. ⟨10.1007/s10551-020-04598-y⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04275091

DOI: 10.1007/s10551-020-04598-y

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