Why Is the Traditional Marketing Mix Dead? Towards the ``Experiential Marketing Mix'' (7E), a Strategic Framework for Business Experience Design in the Phygital Age

W. Batat
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W. Batat: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: The marketing mix encompasses the 4Ps used to design tangible offerings and 7Ps for service design. The 4Ps and & 7Ps constitute an integral part of the company's marketing strategy. However, there has been a surge in consumers who, rather than seeking goods, seek experiences that occur in hybrid settings, namely phygital settings. Combining physical and digital features alongside the spread of technologies and environmental changes has led companies to reconsider their marketing practices by shifting from a product-centric approach to a more experience-centric way of thinking and doing. Consequently, these changes in the marketplace have affected consumers, firms, stakeholders, and, in turn, the marketing mix. The shift has led to the rise of the `experiential marketing mix'. The experiential marketing mix is a strategic framework that lies at the heart of the experiential marketing movement. The framework uses the following seven pillars (7Es): experience, exchange, extension, emphasis, empathy capital, emotional touchpoints, and emic/etic process\textemdashto help firms design business experiences in the phygital age. Drawing on a holistic perspective, we define relevant areas of marketing developments by answering four key questions\textendashwho, what, how, and where\textendashrelated to the novel domains companies and scholars should consider when implementing marketing strategies, tools, frameworks, and methodologies. \textcopyright 2022 Informa UK Limited, trading as Taylor & Francis Group.

Keywords: consumer-centric logic; experience; holistic perspective; marketing mix; phygital; The experiential marketing mix (7es) (search for similar items in EconPapers)
Date: 2022
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Published in Journal of Strategic Marketing, 2022, ⟨10.1080/0965254X.2022.2129745⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04445032

DOI: 10.1080/0965254X.2022.2129745

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