Evolution of Logistics Services Portfolio offered in Last-Mile Delivery of the Case Study of Urban Logistics Space (ULS) of Cordeliers in Lyon (France): a work in progress Work in Progress

Kanyarat Nimtrakool and Claire Capo ()
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Kanyarat Nimtrakool: Department of Logistic Technology and Transportation System Management, Rajamangala University of Technology Tawan-Ok
Claire Capo: NIMEC - Normandie Innovation Marché Entreprise Consommation - UNICAEN - Université de Caen Normandie - NU - Normandie Université - ULH - Université Le Havre Normandie - NU - Normandie Université - UNIROUEN - Université de Rouen Normandie - NU - Normandie Université - IRIHS - Institut de Recherche Interdisciplinaire Homme et Société - UNIROUEN - Université de Rouen Normandie - NU - Normandie Université

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Abstract: This work in progress investigates the evolution of logistics services in last-mile delivery, specifically in the Urban Logistics Space (ULS) of Cordeliers in Lyon, France. The study explores the current logistics services offered, their advantages and disadvantages, and the needs of existing and potential users. A longitudinal study was conducted using a qualitative method with semi-structured interviews. Key informants included direct stakeholders such as funders, facilitators, operators, existing users, and potential users. Interviews were conducted in 2017 (3 interviews) and 2023 (4 interviews). Data analysis utilized NVivo, employing thematic and content analysis. Key findings reveal a diverse portfolio of logistics services emphasizing operational, technical, relational, included restrictions, and value-added services. Advantages encompass economic, social, environmental, and service aspects.

Keywords: Urban Logistics Space (ULS); Last-mile delivery; Cordeliers (Lyon; France); Logistics services; Urban logistics (search for similar items in EconPapers)
Date: 2024-05-29
New Economics Papers: this item is included in nep-ure
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Published in The 15th conference of AIRL-SCM / 15ème conférence de l'AIRL-SCM, AIRL-SCM - Excelia Business School, May 2024, La Rochelle, France

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