Die digitale Transformation der öffentlichen Verwaltung: Eine systematische Literaturübersicht

The digital transformation of public administration: A systematic literature review

Ayoub Ouboumlik
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Ayoub Ouboumlik: FSJES AIN SEBAA, Hassan II University –Casablanca

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Abstract: This article examines the digital transformation of public administration as a key vector for modernizing government services, enhancing transparency and engaging citizens. Through a systematic analysis of the literature and case studies, including Kazakhstan, we explore how digital technologies facilitate the creation of public value, improving operational efficiency and fostering participatory governance. The Coronavirus Disease 2019 (COVID-19) pandemic, a gas pedal of this transformation, highlights the need for inclusive digital strategies. Despite progress, challenges remain, particularly in terms of technical infrastructure, appropriate legislative frameworks and organizational culture. Our findings underline the importance of a strategic approach centered on the citizen and innovation to maximize the benefits of digitalization in public administration.

Keywords: Administration Numérique; Confiance; Digitalisation; Innovation; Confiance Digitalization; Digital Administration; Trust (search for similar items in EconPapers)
Date: 2024
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Published in African Scientific Journal, 2024, 3 (25), pp.0550-0570. ⟨10.5281/zenodo.13366459⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04677269

DOI: 10.5281/zenodo.13366459

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