L’impact d’un changement organisationnel sur les salariés et les clients. Une application au milieu bancaire

Sabine Reydet () and Laurence Didellon ()
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Sabine Reydet: CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes
Laurence Didellon: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique

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Date: 2020
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Published in Revue française de gestion, 2020, 3 (288), pp.61-82. ⟨10.3166/rfg.2020.00413⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04809925

DOI: 10.3166/rfg.2020.00413

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