How Does Trust Affect the Performance of Ongoing Teams?: The Mediating Role of Reflexivity, Monitoring, and Effort

Bart de Jong and Tom Elfring ()
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Bart de Jong: VU - Vrije Universiteit Amsterdam [Amsterdam]
Tom Elfring: VU - Vrije Universiteit Amsterdam [Amsterdam]

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Abstract: In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams, we found support for the mediated effects of trust via team monitoring and team effort. Our results did not support the mediating role of "team reflexivity." These findings contribute to understanding how trust operates within ongoing teams in a way that is distinct from what is known from studies of short-term teams.

Keywords: Trust; Performance; Reflexivity; Struggle; Tax consultants; Teams in the workplace (search for similar items in EconPapers)
Date: 2010-06-01
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Citations: View citations in EconPapers (1)

Published in Academy of Management Journal, 2010, 53 (3), 535-549 p. ⟨10.5465/amj.2010.51468649⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04850413

DOI: 10.5465/amj.2010.51468649

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