A multiple-criteria decision-making-quality function deployment approach for third-party logistics selection: application in road freight transport

Youssef Tliche, Abdelkader Sbihi (), Jomana Leroux and Atour Taghipour
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Youssef Tliche: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Abdelkader Sbihi: BBS - Brest business school
Jomana Leroux: UO - Université d'Orléans
Atour Taghipour: NU - Normandie Université

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Abstract: This study aims to gain an in-depth understanding of the supplier selection criteria that contribute to satisfying customer requirements. It presents an integrated approach based on quality function deployment and multi-criteria decision-making involving customer requirements in combination with key carrier selection criteria to improve outsourcing quality. The model is applied to outsourcing cases related to road freight transport based on responses from two shipping companies and an international forwarder in France. The results show the relevance of taking customer requirements into account in supplier selection criteria, which fills the gap in customers ignored during the selection process. This may enhance the sustainability of the supplier selection process when facing volatile markets.

Keywords: Outsourcing; Transport operations; Supplier selection; Multiple-criteria decision-making; Quality function deployment (search for similar items in EconPapers)
Date: 2025
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Published in International Journal of Business and Emerging Markets, inPress, ⟨10.1504/IJBEM.2025.10063852⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04982291

DOI: 10.1504/IJBEM.2025.10063852

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