GenAI’s Impact on Global IT Management: A Multi-Expert Perspective and Research Agenda

Yogesh K. Dwivedi, Laurie Hughes, Mohammad Al-Ahmadi, Vincent Dutot, Syed Ahmed, Shahriar Akter, Rahul De’, Keyao Li, Nitish Singh and Paul Walton
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Yogesh K. Dwivedi: KFUPM - King Fahd University of Petroleum and Minerals
Laurie Hughes: ECU - Edith Cowan University
Mohammad Al-Ahmadi: KFUPM - King Fahd University of Petroleum and Minerals
Vincent Dutot: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Shahriar Akter: University of Wollongong [Australia]
Rahul De’: IIMB - Indian Institute of Management Bangalore
Keyao Li: ECU - Edith Cowan University
Nitish Singh: SLU - Saint Louis University
Paul Walton: Capgemini

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Abstract: Generative AI (GenAI) is disrupting global IT management and challenging established practice. The increasing use of GenAI technology is redefining localization, transforming existing workforce roles, outsourcing strategy, and team dynamics. Simultaneously, GenAI's security complexities have prompted the rethinking of existing risk frameworks to meet a new set of challenges from GenAI enhanced cyber threats. This article explores these complex and converging factors, providing a roadmap to address GenAI's significant impact on global IT management. We advocate the responsible adoption of GenAI and importance of building resilient, value-driven, globally consistent IT ecosystems able to adapt to the significant challenges and opportunities from the use of GenAI.

Keywords: Generative artificial intelligence; Generative AI; Global IT management; Information technology; Information systems; Large Language Models; LLMs (search for similar items in EconPapers)
Date: 2025-02-05
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Published in Journal of Global Information Technology Management, 2025, 28 (1), pp.49-63. ⟨10.1080/1097198X.2025.2454192⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04991849

DOI: 10.1080/1097198X.2025.2454192

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