A critical examination of the causes of failed IS implementation: a review of the literature on power and culture

Hassan Aldarbesti, Lazaros Goutas () and Juliana Sutanto
Additional contact information
Hassan Aldarbesti: D-MTEC - Department of Management, Technology, and Economics [ETH Zürich] - ETH Zürich - Eidgenössische Technische Hochschule - Swiss Federal Institute of Technology [Zürich]
Lazaros Goutas: D-MTEC - Department of Management, Technology, and Economics [ETH Zürich] - ETH Zürich - Eidgenössische Technische Hochschule - Swiss Federal Institute of Technology [Zürich]
Juliana Sutanto: D-MTEC - Department of Management, Technology, and Economics [ETH Zürich] - ETH Zürich - Eidgenössische Technische Hochschule - Swiss Federal Institute of Technology [Zürich]

Post-Print from HAL

Abstract: As organizational life is becoming increasingly dependent on information systems (IS), proper IS implementation has become imperative. If it is not properly implemented, it may disrupt the organizations' daily operations and strategic decision-making, which can carry significant monetary consequences. Sometimes IS implementation is halted halfway, or at any stage of the implementation process, which may also carry significant monetary consequences to the organizations, especially when the size of the IS implementation projects is large. This paper focuses on the latter. Through our literature review, we discovered that it is the human aspect, instead of the technology aspect, that contributes to most of the failed IS implementations. To better understand how this could take place, our study highlights two possible reasons of failed IS implementation: (1) organizational culture complexity and (2) power and politics in the organization.

Keywords: IS implementation failure; Power; Politics; Organizational culture complexity (search for similar items in EconPapers)
Date: 2015-08-02
References: Add references at CitEc
Citations:

Published in HCIB 2015, held as part of the 17th International Conference on Human-Computer Interaction, Aug 2015, Los Angeles, United States. pp.667-678, ⟨10.1007/978-3-319-20895-4_62⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05008069

DOI: 10.1007/978-3-319-20895-4_62

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().