The technical nature of lean healthcare in relation to its human dimension

La technicité du lean healthcare à l’aune de sa dimension humaine

Noura Zaghmouri
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Noura Zaghmouri: URCA UFR SESG - URCA - UFR des Sciences économiques, sociales et de gestion - URCA - Université de Reims Champagne-Ardenne, CRIEG - Centre de Recherche Interdisciplinaire Economie Gestion - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne

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Abstract: Inspired by the Toyota Product System (Ohno, 1988), the lean approach, formalized in the 1990s, gradually spread to various sectors, and in the early 2000s, it was adopted by hospitals. Although lean is described as a socio-technical system (Marodin and Saurin, 2013), there is still a lack of work on the human dimension in order to grasp the globality of the approach. Based on the research question: how is the human dimension constructed around the technicality of lean healthcare? This article aims to specify the human stakes of the lean approach by specifying the evolution of professional interactions generated by its technicality. From a research-intervention, we identify the dynamics of professional interactions around lean tools that appear as regulators of social relations.

Keywords: Lean healthcare; socio-technical system; Human dimension; Hospitals (search for similar items in EconPapers)
Date: 2023-05-03
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Published in Gestion 2000, 2023, Volume 39 (5), pp.91-107. ⟨10.3917/g2000.395.0091⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05078102

DOI: 10.3917/g2000.395.0091

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