Impact of e-business services on product management

Sanchit Sarhadi and Priyadarshini Adyasha Pattanaik ()
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Priyadarshini Adyasha Pattanaik: LaTIM - Laboratoire de Traitement de l'Information Medicale - UBO - Université de Brest - INSERM - Institut National de la Santé et de la Recherche Médicale - CHRU Brest - Centre Hospitalier Régional Universitaire de Brest - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris] - IBSAM - Institut Brestois Santé Agro Matière - UBO - Université de Brest

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Abstract: Smart products e-business services impact the manufacturing market in industry 4.0 in international e-business transactions based on smart product service which is booming day by day and gaining prominence value by transforming into the digital realm. The international e-business trade is the most important center of the logistics hub and is one of the main pillar continents of the world. The wave of smart product-service systems (PSS) has enhanced the road to a better international trade environment, to reduce product risks and individual customer satisfaction. This paper explains the strengths and weaknesses of the growing servitization challenges of e-business transactions worldwide by studying two cases of multinational companies which are working smart in the manufacturing sector and by taking interviews with their managers. Smart product servitization has become a key e-business and moved up to the value chain to overcome several barriers associated with the design, management, and delivery of the product. The paper tries to address these challenges by presenting a study and simple flexible multi-faceted assessment model of international e-business product service innovation to provide an effective means for enterprises to enhance their e-business, by taking interviews with the respective managers of the company and to address what is the complexity and challenges faced in the process of product service, notably by the host country, challenges associated with political sector, geographical type, the economical sector, and investment sector. Two interviews were held and the results were analyzed in assessing the impacts or challenges of the smart products in the manufacturing market. The qualitative method used in this paper for the research purpose explored to impress an impact that creates in the manufacturing industries and qualitative methodology is quite pragmatic.

Keywords: Smart machines; Smart products; Product service system (PSS); Manufacturing market; Internet of Things (IoT); International e-business; Industry 4.0; E-business services (search for similar items in EconPapers)
Date: 2023-08-04
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Published in Handbook of Computational Sciences: A Multi and Interdisciplinary Approach, Wiley, pp.273 - 298, 2023, 978-111976346-8. ⟨10.1002/9781119763468.ch13⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05290381

DOI: 10.1002/9781119763468.ch13

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