Putting Public Services into Enterprise System- Predicting Employees’ Acceptance of Transformational Government Technology in an Expanded Technology Acceptance Model

Vathsala Wickramasinghe () and J. Wickramasekara
Additional contact information
Vathsala Wickramasinghe: University of Moratuwa
J. Wickramasekara: University of Moratuwa

Post-Print from HAL

Abstract: This paper reports the findings of a study that investigated employees' acceptance of enterprise systems in public sector in Sri Lanka. Survey methodology was used and public sector employees, who fulfilled the sample selection criteria set for the study responded. To examine the hypothesized relationships structural equation modelling was performed and five separate models were tested. The best-fitting model suggests that ease of use has significant effect on behavioural intention to use enterprise systems. Of the contextual factors investigated, formal internal training had the single highest significant contribution. The findings provide understanding and insight into important aspects of technology acceptance by public sector employees. The findings imply the need of contextualising research models instead of applying generic models that were developed and tested outside of public sector. The findings will be of interest to stakeholders of public sector, academics, researchers and practitioners, world-wide.

Keywords: Extended Technology Acceptance Model; User behavior; Information systems implementation; Technology acceptance model; Enterprise systems; Enterprise systems adoption in public services; Enterprise Systems in Public Sector; Public Service Digitalization; E-Government Transformation; Digital Government; Transformational Government; technology acceptance; public sector; Public Administration (search for similar items in EconPapers)
Date: 2022
Note: View the original document on HAL open archive server: https://hal.science/hal-05484123v1
References: Add references at CitEc
Citations:

Published in Public Organization Review, 2022, 22, pp.345 - 365. ⟨10.1007/s11115-021-00528-2⟩

Downloads: (external link)
https://hal.science/hal-05484123v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05484123

DOI: 10.1007/s11115-021-00528-2

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().