The Effect of Work Engagement, Remuneration, and Emotional Intelligence on Employee Performance at the Medan Belawan Primary Tax Service Office

Erika Situmeang, Ardian Lubis, Ester Budianti Tambunan, Angga Fernando, Dhimas Pratama and Dewi Budhiartini Yuli Isnaini
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Erika Situmeang: UUM - Universiti Utara Malaysia
Ardian Lubis: UUM - Universiti Utara Malaysia
Ester Budianti Tambunan: UUM - Universiti Utara Malaysia
Angga Fernando: UUM - Universiti Utara Malaysia
Dhimas Pratama: UUM - Universiti Utara Malaysia
Dewi Budhiartini Yuli Isnaini: UUM - Universiti Utara Malaysia

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Abstract: This study examines the influence of work engagement, remuneration, and emotional intelligence on employee performance at the Medan Belawan Primary Tax Office. While previous studies have explored these variables, limited research has investigated their combined effects within public sector organizations, particularly in non-Western contexts. A quantitative approach was employed using a survey of 87 employees, and the data were analyzed using multiple linear regression. The results indicate that work engagement does not have a significant effect on employee performance, whereas remuneration and emotional intelligence have positive and significant effects. Simultaneously, all variables significantly explain employee performance. These findings highlight the importance of both organizational factors (remuneration) and individual capabilities (emotional intelligence) in enhancing performance within the public sector. Practically, the results suggest that organizations should prioritize fair compensation systems and emotional intelligence development programs to improve employee performance.

Date: 2026-04-02
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Published in Journal of Global Economics, Management and Business Research, 2026, 18 (2), pp.29-42

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05578617

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