Perceptual differences of ERP systems between management and operational end-users

Vathsala Wickramasinghe () and M. Karunasekara
Additional contact information
Vathsala Wickramasinghe: University of Moratuwa
M. Karunasekara: University of Moratuwa

Post-Print from HAL

Abstract: This paper seeks to explore the perceptions of two different user groups - management and operational end-users- on ERP system product performance and post-implementation impact of usage on them. 167 management and operational end-users from 15 manufacturing firms operating in Sri Lanka responded. Over 88 percent of the respondents came from firms that employed more than 500 employees; 68 percent responded that more than 200 employees are using ERP in their firms; 70 percent responded that ERP is in use for more than 3 years in their firms. Significant differences have not been found between the two groups in their perceptions towards ERP system product performance. However, problem solving support, authority and decision rights, and overall performance improvement have been identified as important post-implementation outcomes of ERP usage that discriminate between management and operational end-users.

Keywords: communication gaps; User groups; Enterprise resource planning systems; stakeholder perception; change resistance; information asymmetry; decision-making differences; system usability; user experience; role-based system usage; organizational hierarchy; perceived ease of use; perceived usefulness; user attitudes; technology acceptance; end-user satisfaction; management vs operational users; user perception differences; ERP perception; Enterprise Resource Planning (ERP) (search for similar items in EconPapers)
Date: 2012
Note: View the original document on HAL open archive server: https://hal.science/hal-05594417v1
References: Add references at CitEc
Citations:

Published in Behaviour and Information Technology, 2012, 31 (9), pp.873 - 887. ⟨10.1080/0144929x.2010.528027⟩

Downloads: (external link)
https://hal.science/hal-05594417v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05594417

DOI: 10.1080/0144929x.2010.528027

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().