Contribution of quality management practices on quality results

Vathsala Wickramasinghe () and G.L.D. Wickramasinghe
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Vathsala Wickramasinghe: University of Moratuwa
G.L.D. Wickramasinghe: University of Moratuwa

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Abstract: The objective of the study was to investigate the extent to which quality management practices contribute to quality results. A self-administered survey questionnaire was used for the data collection. It was found that regression coefficient estimates for leadership, information and analysis, strategic quality planning, human resource development, quality assurance, and customer orientation are statistically significant.

Keywords: process efficiency; quality management practices; total quality management (TQM); process improvement; continuous improvement; quality results; organizational performance; customer satisfaction; quality culture; organizational effectiveness; operational excellence; benchmarking; quality assurance; employee involvement; performance measurement; process standardization; service quality; product quality (search for similar items in EconPapers)
Date: 2012
Note: View the original document on HAL open archive server: https://hal.science/hal-05594522v1
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Published in Proceedings of Annual Academic Sessions, 2012, Colombo, Sri Lanka

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