Effects of people-centred factors on enterprise resource planning implementation project success: Empirical evidence from Sri Lanka

Vathsala Wickramasinghe () and V. Gunawardena
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Vathsala Wickramasinghe: University of Moratuwa
V. Gunawardena: University of Moratuwa

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Abstract: Extant literature suggests people-centred factors as one of the major areas influencing enterprise resource planning (ERP) implementation project success. Yet, to date, few empirical studies attempted to validate the link between people-centred factors and ERP implementation project success. The purpose of this study is to empirically identify people-centred factors that are critical to ERP implementation projects in Sri Lanka. The study develops and empirically validates a framework for people-centred factors that influence the success of ERP implementation projects. Survey research methodology was used and collected data from 74 ERP implementation projects in Sri Lanka. The people-centred factors of "project team competence", "rewards", and "communication and change" were found to predict significantly the ERP implementation project success.

Keywords: stakeholder engagement; project performance; organisational readiness; implementation success; information systems; system adoption; employee resistance; organisational culture; top management support; user involvement; change management; project management; ERP Project Success; ERP implementation; enterprise resource planning; People-centred factors (search for similar items in EconPapers)
Date: 2010
Note: View the original document on HAL open archive server: https://hal.science/hal-05596406v1
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Published in Enterprise Information Systems, 2010, 4 (3), pp.311-328. ⟨10.1080/17517570903576413⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05596406

DOI: 10.1080/17517570903576413

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