ICT employees satisfaction with performance management systems in Sri Lanka

G. Poravi and Vathsala Wickramasinghe ()
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G. Poravi: University of Moratuwa
Vathsala Wickramasinghe: University of Moratuwa

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Abstract: This empirical study investigates the employees' perceived satisfaction with performance management systems in the information and communication technology (ICT) industry in Sri Lanka. The sample consists of 338 knowledge workers from the ICT industry. This study focuses on factors that are responsible for employees' perceived satisfaction with performance management system. Also the findings of this study are matching with researches that emphasize the importance of procedural fairness. The result indicates that the fairness perception in performance management process is the most important variable in explaining employee satisfaction with performance management system.

Keywords: performance appraisal; human resource management systems; information and communication technology; employee engagement; organisational performance; goal setting; performance evaluation; HR Practices; Job satisfaction; performance management systems; Performance Management; employee satisfaction; ICT Employees (search for similar items in EconPapers)
Date: 2010
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Published in 5th International Conference on Information and Automation for Sustainability, University of Moratuwa, Sri Lanka, 2010, Moratuwa, Sri Lanka

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