The Contextual Autonomy Principle: When and Why Social Service Robots Are Perceived as Ethical

Lars Meyer-Waarden () and Julien Cloarec ()
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Lars Meyer-Waarden: TSM - Toulouse School of Management Research - UT Capitole - Université Toulouse Capitole - Comue de Toulouse - Communauté d'universités et établissements de Toulouse - CNRS - Centre National de la Recherche Scientifique - TSM - Toulouse School of Management - UT Capitole - Université Toulouse Capitole - Comue de Toulouse - Communauté d'universités et établissements de Toulouse
Julien Cloarec: UJML - Université Jean Moulin - Lyon 3 - Université de Lyon

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Abstract: As social service robots move into both public and private settings, perceived ethicality becomes a key condition of adoption. Wepropose that the same robotic capability can acquire different ethical meanings depending on context, governance form, andsocial presence. Across three studies, we show that restaurant (vs. home) deployment increases perceived ethicality, which inturn increases intention to use. We further show that human‐in‐the‐loop oversight is evaluated as more ethical than fullautonomy in the home, whereas the reverse emerges in restaurants, primarily when social presence is high. Guided neural topicmodeling further reveals that practical utility is more salient in homes, whereas dining innovation is more salient in restau-rants. These findings advance a contextual autonomy principle, position perceived ethicality as a legitimacy judgment that linkscontext and governance to adoption, and identify social presence as the condition under which robot governance becomesmorally diagnostic.

Keywords: Contextual integrity; Human‐in‐the‐loop; Perceived ethicality; Social presence; Social service robots (search for similar items in EconPapers)
Date: 2026-07-17
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Published in Psychology and Marketing, 2026

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05703128

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