Adult-only: When excluding children reveals a flaw in hospitality management approach

Kevin Grande, Jean-Philippe Galan () and Hugues Séraphin
Additional contact information
Kevin Grande: Excelia Group | La Rochelle Business School
Jean-Philippe Galan: IRGO - Institut de Recherche en Gestion des Organisations - UB - Université de Bordeaux - Institut d'Administration des Entreprises (IAE) - Bordeaux
Hugues Séraphin: Oxford Brookes University

Post-Print from HAL

Abstract: Although children are often positioned as either sovereign consumers or a marginalised group, their impact on guest satisfaction remains largely unexplored. Drawing on 90,045 TripAdvisor reviews from 72 international resorts, we applied advanced natural language processing techniques, including BERT-based sentiment analysis and child-reference classification using a local Large Language Model to examine whether references to children influence customer evaluations. By comparing satisfaction scores across reviews that mention or omit children, we explore whether these differences reflect broader managerial, academic, and policy-related challenges. This study contributes to ongoing debates on adult-only vs inclusive hospitality by highlighting how children's presence is addressed in guest feedback, and by raising questions about the potential limitations in current hospitality management practices.

Keywords: Linear mixed-effect models; LLM; Sentiment analysis; Hospitality management; Inclusion; Children; adult-only (search for similar items in EconPapers)
Date: 2027
References: Add references at CitEc
Citations:

Published in International Journal of Hospitality Management, 2027, 141, ⟨10.1016/j.ijhm.2026.104904⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05754330

DOI: 10.1016/j.ijhm.2026.104904

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().