Post-go-live and requirements engineering in ERP projects

La post-implémentation et l'Ingénierie des exigences dans les projets ERP

Mariem Lajmi (), Aurélie Dudezert () and Olfa Chourabi ()
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Mariem Lajmi: IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Aurélie Dudezert: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Olfa Chourabi: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

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Abstract: In ERP projects, implementation (or go-live) is often viewed as the final stage. However, critical adjustments continue to emerge after the system goes live. This article examines the post-implementation phase as a central stage in the ERP lifecycle, particularly in complex organizational and international contexts. It draws on twelve semi-structured interviews with stakeholders involved in international ERP projects. The findings highlight the persistence of requirements engineering activities after implementation, marked by unanticipated needs, tensions between global standardization and local adaptations, and the emergence of workaround practices. They also show that this phase reveals limitations in upstream requirements engineering. The analysis underscores the key role of post-implementation governance in system appropriation and value creation. This study contributes to ERP post-adoption literature by framing post-implementation as a critical phase where needs, requirements, uses, and governance are reconfigured.

Keywords: Information systems projects; Local adaptation; Requirements engineering; Post-implementation; ERP; Post-implémentation; Ingénierie des exigences; Adaptation locale; Projet SI (search for similar items in EconPapers)
Date: 2026-05-20
New Economics Papers: this item is included in nep-ppm
Note: View the original document on HAL open archive server: https://hal.science/hal-05789334v1
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Published in AIM 2026 : 31ème conférence annuelle de l'Association Information et Management. "Aux frontières des systèmes d'information", Haute École spécialisée de Suisse occidentale = HES-SO University of Applied Sciences and Arts Western Switzerland = Fachhochschule Westschweiz [Schweiz] [HES-SO]; Association Information et Management (AIM), May 2026, Neuchâtel, Suisse

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