AI-Driven Smart and Sustainable Touristic Cities

Adelina Zeqiri, Adel Ben Youssef and Mounir Dahmani
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Adelina Zeqiri: GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur
Adel Ben Youssef: GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur

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Abstract: Cities have become pivotal hubs for tourism, attracting millions of visitors and generating significant economic activity. This growth has pressured urban destinations to manage resources, infrastructure, and visitor experiences in smarter, more sustainable ways. The concept of "smart tourism" is an extension of smart city principles into the tourism realm (Gretzel et al. 2015). Smart tourism destinations leverage advanced information and communication technologies (ICTs), sensors, and data analytics to enhance service delivery, personalize experiences, and improve management of tourism flows (Buhalis and Amaranggana 2014). In recent years, artificial intelligence (AI) has risen to the forefront of smart city and tourism innovation, enabling more autonomous, data-driven decision-making and real-time responsiveness. AI is now seen as a transformative force in tourism, with the potential to tackle pressing urban tourism challenges while advancing sustainability goals. This chapter examines the evolution of AI-driven smart tourism in cities, analyzes how AI contributes to sustainability and resource optimization, surveys key applications in tourism management and visitor experience, and discusses the social, ethical, and economic implications. Real-world case studies (Barcelona, Singapore, Kyoto, Dubai) illustrate successes and challenges, and emerging paradigms like regenerative tourism and climate-resilient cities highlight future directions.

Keywords: Smart tourism cities; Intelligent touristic cities; urban tourism (search for similar items in EconPapers)
Date: 2026-07-23
Note: View the original document on HAL open archive server: https://hal.science/hal-05797402v1
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Published in Saeid Eslamian; Faezeh Eslamian. Encyclopedia of Smart and Green Cities, Springer Nature Singapore, pp.1-9, 2026, 978-981-96-1800-2. ⟨10.1007/978-981-96-1800-2_225-1⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05797402

DOI: 10.1007/978-981-96-1800-2_225-1

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