Designing a key performance indicator system for technological innovation audit at firm's level: A framework and an empirical study

Hai-Ao Zheng, Jean-Jacques Chanaron (), Jian-Xin You and Xiao-Li Chen
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Hai-Ao Zheng: Tongji University
Jean-Jacques Chanaron: GATE Lyon Saint-Étienne - Groupe d'Analyse et de Théorie Economique Lyon - Saint-Etienne - ENS de Lyon - École normale supérieure de Lyon - Université de Lyon - UL2 - Université Lumière - Lyon 2 - UCBL - Université Claude Bernard Lyon 1 - Université de Lyon - UJM - Université Jean Monnet - Saint-Étienne - CNRS - Centre National de la Recherche Scientifique
Jian-Xin You: Tongji University
Xiao-Li Chen: Chemnitz University of Technology / Technische Universität Chemnitz

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Abstract: This research aims at taking a further step in developing a methodology framework of innovation performance audit. With adopting the ideology of performance measurement system, a framework of key performance indicator(KPI) system including three level issues of `what is input', `what is done' and `what happens' is designed for technological innovation audit, which can reflect the performance of technological innovation at firm's level comprehensively. Furthermore, a questionnaire survey on line is conducted to test the validity of the key performance indicator system. Based on data analysis, the KPI system is proved to be effective as a whole, of which most indicators not only are important, but also could be measured easily in firms. Finally, in-depth innovation performance audit of four hi-tech firms is taken as a case study to verify the validity of the KPI system.

Keywords: technological innovation audit; performance measurement system; methodology framework; key performance indicator system; innovation performance audit; data analysis (search for similar items in EconPapers)
Date: 2009-12-06
Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00946035v1
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Published in IEEE International Conference on Industrial Engineering and Engineering Management, Dec 2009, Hong Kong, China. ⟨10.1109/IEEM.2009.5373498⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:halshs-00946035

DOI: 10.1109/IEEM.2009.5373498

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