Le contrôle des temps et des délais dans les services communaux

François Meyssonnier () and Caroline Tahar ()
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François Meyssonnier: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes
Caroline Tahar: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes

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Abstract: The study of delivery and waiting times management in public services of two innovative French town councils reveals which activities could be driven with classical concepts and tools of services management control and specific public activities for which instrumental transfer from private firms is not so convincing.

Keywords: Management control; town council; delivery time; waiting time.; Contrôle de gestion; services; mairies; temps; délais.; délais (search for similar items in EconPapers)
Date: 2012-05-02
Note: View the original document on HAL open archive server: https://hal.science/hal-00693398
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