The Organizational Laboratory – A Concept for Supporting the Transformation of University Organizations

Le laboratoire organisationnel – un concept au service de la transformation de l’organisation universitaire

Valérie Guichon () and Younes Bou Orom ()
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Valérie Guichon: USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc

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Abstract: The NCU @ASPIRE project at Université Savoie Mont Blanc, which aims to improve student success in the first cycle of higher education, is experimenting with an "organizational laboratory" designed to support pedagogical and organizational transformation. Positioned between ideation, prototyping and institutional deployment, this laboratory mobilizes students, administrative and teaching staff, domain experts and governance in a co-construction process grounded in user-centered design, living lab methodologies and action research. Based on three surveys conducted with key actors of the system, the study shows that the laboratory fosters the emergence of a systemic approach to transformation through the reinforcement of mutual understanding among actors, cross-functional collaboration and user involvement in design processes. This laboratory also promotes agile professional practices based on experimentation and continuous improvement, while enabling evidence-informed decision-making and reinforcing acceptance and trust in ongoing changes. These findings suggest that the organizational laboratory is a relevant lever for capability-enhancing organizational transformation. Nevertheless, extending the experiment and implementing the approach in other institutions would be the next step towards consolidating and validating these initial results.

Keywords: Capability-enhancing organization; User-centered design; Co-construction; Systemic organizational transformation; Organizational laboratory; laboratoire organisationnel; design centré utilisateur; Coconstruction; Transformation systémique; Laboratoire organisationnel (search for similar items in EconPapers)
Date: 2026-05-29
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