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DHAK – Final Report: The role of digital helpers in reducing digital inequalities

Bogdan-Constantin Ibănescu, Daniela-Andreia Damian and Alexandra Gheorghiu
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Bogdan-Constantin Ibănescu: UAIC - Alexandru Ioan Cuza University of Iași = Universitatea Alexandru Ioan Cuza din Iași = Alexandru Ioan Cuza University [Iași] = Université Alexandru Ioan Cuza de Iași
Daniela-Andreia Damian: UAIC - Alexandru Ioan Cuza University of Iași = Universitatea Alexandru Ioan Cuza din Iași = Alexandru Ioan Cuza University [Iași] = Université Alexandru Ioan Cuza de Iași
Alexandra Gheorghiu: UAIC - Alexandru Ioan Cuza University of Iași = Universitatea Alexandru Ioan Cuza din Iași = Alexandru Ioan Cuza University [Iași] = Université Alexandru Ioan Cuza de Iași

Working Papers from HAL

Abstract: The final report of the DHAK project identifies key patterns in how digital help is distributed, the types of tasks that trigger support, and the conditions under which such assistance fosters either user autonomy or dependency. Focusing on two metropolitan contexts—Bordeaux Métropole (France) and the City of Brussels (Belgium)—the report provides comparative insights into how everyday digital support operates beyond formal policies and structured service provision.

Date: 2026-04-20
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Published in ESPON EGTC. 2026

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