A Fuzzy Comprehensive Evaluation Study on the Performance of Age-Friendly Digital Retrofit Based on User Experience: Take the “Elder Mode†App as an Example

Hao Ji, Yingying Yu and Xue-Bo Chen

Mathematical Problems in Engineering, 2022, vol. 2022, 1-13

Abstract: To study the digital needs, activities, and experiences of elderly users, evaluate the performance of age-friendly digital retrofit, and provide a path to bridge the digital divide among elderly users. Based on the user experience perspective, the age-friendly evaluation model of the “elder mode†APP was constructed, the index weights were determined based on the entropy weight method, and WeChat, Alipay, ZOA, and ZARA of the “elder mode†were selected as the research objects. We use questionnaires and in-depth interviews to collect user data and use a fuzzy comprehensive evaluation method for empirical evaluation. The overall experience of elderly users on the four APPs is at the upper level of “generally satisfied,†among which the age-friendly level of “visual experience†and “behavioral experience†is high, while the level of “interaction experience†and “value experience†needs to be improved. In particular, attention needs to be paid to the retrofit of the fault-tolerant mechanism, toughness, and error correction of digital products. The paper proposes countermeasures in terms of enhancing the compatibility of interface elements of digital products, optimizing embedded interaction procedures, improving human-computer interaction options, enhancing fault tolerance of operations, and improving age-friendly continuity and thoroughness.

Date: 2022
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://downloads.hindawi.com/journals/mpe/2022/5926081.pdf (application/pdf)
http://downloads.hindawi.com/journals/mpe/2022/5926081.xml (application/xml)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hin:jnlmpe:5926081

DOI: 10.1155/2022/5926081

Access Statistics for this article

More articles in Mathematical Problems in Engineering from Hindawi
Bibliographic data for series maintained by Mohamed Abdelhakeem ().