Expert System for Competences Evaluation 360° Feedback Using Fuzzy Logic

Alberto Alfonso Aguilar Lasserre, Marina Violeta Lafarja Solabac, Roberto Hernandez-Torres, Rubén Posada-Gomez, Ulises Juárez-Martínez and Gregorio Fernández Lambert

Mathematical Problems in Engineering, 2014, vol. 2014, 1-18

Abstract:

Performance evaluation (PE) is a process that estimates the employee overall performance during a given period, and it is a common function carried out inside modern companies. PE is important because it is an instrument that encourages employees, organizational areas, and the whole company to have an appropriate behavior and continuous improvement. In addition, PE is useful in decision making about personnel allocation, productivity bonuses, incentives, promotions, disciplinary measures, and dismissals. There are many performance evaluation methods; however, none is universal and common to all companies. This paper proposes an expert performance evaluation system based on a fuzzy logic model, with competences 360° feedback oriented to human behavior. This model uses linguistic labels and adjustable numerical values to represent ambiguous concepts, such as imprecision and subjectivity. The model was validated in the administrative department of a real Mexican manufacturing company, where final results and conclusions show the fuzzy logic method advantages in comparison with traditional 360° performance evaluation methodologies.

Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://downloads.hindawi.com/journals/MPE/2014/789234.pdf (application/pdf)
http://downloads.hindawi.com/journals/MPE/2014/789234.xml (text/xml)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hin:jnlmpe:789234

DOI: 10.1155/2014/789234

Access Statistics for this article

More articles in Mathematical Problems in Engineering from Hindawi
Bibliographic data for series maintained by Mohamed Abdelhakeem ().