A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements

Aijun Liu, Qiuyun Zhu, Haiyang Liu, Hui Lu and Sang-Bing Tsai

Mathematical Problems in Engineering, 2018, vol. 2018, 1-23

Abstract:

The precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design. A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory. First of all, a Kano model is constructed to preliminarily screen the relatively important product function attributes. For the uncertain and vague information of CRs, an interval 2-tuple linguistic representation model is proposed to determine the weight of CRs. Then, the comprehensive prospects value is utilized for sorting the innovative programs based on the prospect theory. Finally, a numerical example is given to verify the scientific and validity of the proposed method.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:hin:jnlmpe:8192819

DOI: 10.1155/2018/8192819

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