THE ROLE OF INFORMATION SYSTEMS IN ENHANCING THE PERFORMANCE OF THE PHARMACY COUNCIL OF GHANA

Kwabena Obiri-Yeboah, Eliezer Ofori Odei-Lartey and Kenneth Simmons

Global Journal of Business Research, 2015, vol. 9, issue 2, 9-21

Abstract: Information systems present great potential for public institutions in developing countries to reengineer their processes, meet the current global trends and improve performance. This study describes the role of information systems in enhancing the performance of the Pharmacy Council of Ghana. Primary data was collected through semi-structured questionnaires. Questionnaires were administered to two groups; pharmacy operators that have been licensed by the Pharmacy Council and staffs from all the eight offices of the Pharmacy Council of Ghana. Presented in the analyses are the current information systems environment of the Pharmacy Council; the value of information systems as perceived by the Pharmacy Council staff and pharmacy operators; and respondent views on challenges facing the use of information system at the Pharmacy Council. Results from this study suggest that the Pharmacy Council has potential for computerization. Results further suggest that level of experience and exposure to computerization has significant level of influence on perceptions about computerization. Results also suggest major concerns about the availability of dedicated expertise to manage and maintain an information infrastructure at the Pharmacy Council. Results propose that the Pharmacy Council should examine all frequently recurring services and formulate strategies for computerization.

Keywords: Pharmacy Operators; Information System; Information and Communication Technology; Client Service; Public Institutions (search for similar items in EconPapers)
JEL-codes: M15 O33 (search for similar items in EconPapers)
Date: 2015
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