UTILIZATION OF VALUE STREAM ANALYSIS TO IMPLEMENT REDEFINED VALUE: A SOCIAL BUSINESS PERSPECTIVE

Varqa Shamsi Bahar, Khan Muhammad Saqiful Alam, Iftekhar Mahfuz and Towhid Khan

Review of Business and Finance Studies, 2015, vol. 6, issue 2, 85-103

Abstract: The premise of value focuses on the customer while the integration of social and environmental value along with customer value holistically is missing. This paper redefines the conceptualization of value as a three dimensional construct encapsulating customer, social and environmental (CSE) value. Furthermore, in operations management, value stream analysis (VSA) has been utilized as an implementation tool of customer value only. However, this study addresses a gap in the literature by employing VSA as an implementation tool to execute the redefined CSE value in a social business setting. An exploratory research driven by semi-structured interview sessions with the employees of a social business in Bangladesh were conducted while embracing a qualitative research strategy to build new insights and theories. In consequence, this study offers strategic suggestions to existing social businesses as to how the redefined conceptualization of value can be implemented for the betterment of customer, society and environment.

Keywords: Value Framework; Customer Value; Social Value; Environmental Value; Process Analysis; trategic Process Mapping (search for similar items in EconPapers)
JEL-codes: M00 M1 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.theibfr2.com/RePEc/ibf/rbfstu/rbfs-v6n2-2015/RBFS-V6N2-2015-8.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ibf:rbfstu:v:6:y:2015:i:2:p:85-103

Access Statistics for this article

Review of Business and Finance Studies is currently edited by Terrance Jalbert

More articles in Review of Business and Finance Studies from The Institute for Business and Finance Research
Bibliographic data for series maintained by Mercedes Jalbert ( this e-mail address is bad, please contact ).