Health Service Quality and Its Impact on Strategic Success: A Field Study on the Private Hospitals of Jordan

Abdullah Al-khrabsheh, Omar Rabeea Mahdi and Ahmed Muttar

International Journal of Business and Management, 2017, vol. 12, issue 10, 185

Abstract: The study aimed at identifying the dimensions of the quality of health service and its impact on strategic success. In order to achieve the objectives of the study, the analytical descriptive method was used. The population of the study represented all private Jordanian hospitals. Due to the difficulty of reaching the whole study population, the researcher took a random sample. The number of questionnaires distributed was (220) questionnaires, of which (200) were returned. The study also concluded that the importance of quality of service in private hospitals was medium. The study recommended that the importance of quality of service should be enhanced as a part of the strategic vision when constructing the strategy in private hospitals as it received the weakest degree and the same applies to the importance of strategic success and achievement of hospital goals.

Date: 2017
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