Patients Loyalty Framework towards Healthcare Services in Malaysia

Kastury Gohain, Seethaletchumy Thambiah and Tan Chuie Hong

International Journal of Business and Management, 2018, vol. 13, issue 9, 148

Abstract: The goal of this research is to determine the components that compel the healthcare stakeholders to become loyal towards the system. With extensive literature study of previously completed work, six crucial variables has been finalized. Hence, these variables will be justified to uphold loyal patients in healthcare. The findings highlighted the importance of loyalty in medical care. The factors leading to loyalty are identified and the relationship between the distinguished variable and loyalty is reconfirmed as prior documented studies.

Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:ibn:ijbmjn:v:13:y:2018:i:9:p:148

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