The Impact of Perceived Organizational Support on the Quality of Educational Services at Arab Universities

Muhammad Falah Ali Al-Khawaldeh and Khalid bin Madhi Muhammad Hakami

Modern Applied Science, 2020, vol. 14, issue 2, 57

Abstract: The current study explored the impact of perceived organizational support on the quality of educational services at Arab universities. The descriptive analytical approach was used with a total sample consisting of 215 participants, from Jizan University, and participants from the International Islamic Sciences University. The results of the study showed that the level of both the perceived organizational support and the quality of educational services in universities, the study sample was medium. The results also showed a significant impact of the perceived organizational support on the quality of educational services at Arab universities. In addition to that, there are significant differences at the level of (α ≤ 0,05) in the quality of educational services level (quality of academic and administrative services, and the quality of facilities and equipment and quality of reputation) at Arab universities that can be attributed to (gender). And no significant differences at the level of (α ≤ 0,05) in the quality of educational services level (Quality of academic services, quality of administrative services, quality of facilities and equipment and quality of reputation) at Arab universities, that can be attributed (to experience and work nature). The study recommended the necessity of raising the level of perceived organizational support and raising the quality of educational services at Arab universities.

Date: 2020
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