The Impact of Organization Culture on Service Quality Provided by Ministry of Industry and Trade in the State of Kuwait

Jasem Mohammed Jazza Alshemmari

Modern Applied Science, 2020, vol. 14, issue 5, 11

Abstract: This study aimed to identify the impact of organization culture on service quality provided by Ministry of Industry and Trade in the State of Kuwait, To achieve study goals. A questionnaire was designed and distributed over ministry employees. The study population consists of Ministry of Trade and Industry employees in the State of Kuwait. A convenience sample amounting (100) employees was selected Several results have been concluded namely- There is a of statistically significant relationship impact of prevailing organization culture on service quality provided by the Ministry of Industry and Trade in the State of Kuwait, and there is a growing interest in prevailing organizational culture quality in the ministry, and there is a high quality level that is provided to ministry customers. Several recommendations have been suggested, the most important of which are- to delegate some powers to e employees, and to involve employees in the decisions that are taken and related to their work. Attention has to be paid to non-rigidity in administrative decisions, and to develop the service provided to citizens

Date: 2020
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